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MSC FC Smart iGuest - Tuesday, January 07, 2014

As part of its ongoing drive to offer the best customer experience on board, MSC Cruises has adopted one of Fidelio Cruises’ latest applications - FC Smart iGuest. The app has been installed initially on board the 3960-passenger MSC Divina.

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FC Mobile Gangway - Sunday, March 10, 2013

As a generation of new mega-liners joins the world's cruise fleet and the number of passengers on board continuously increases, effective asset management has never been more important. Fidelio Cruise has developed FC Mobile Gangway, a mobile version and add-on to the company's standard SPMS Gangway Security Module. 

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Comment Card Module

Fidelio Cruise's Comment Card is one of the Ship's Property Management System stand-alone modules and has been specially designed to facilitate customers' feedback analysis in a less time-consuming and labour-intensive manner. The Guest's Comment Card forms can be scanned either on board or ashore whilst the application facilitates an immediate and accurate reporting of passengers' satisfaction levels.   

    Click to enlarge screenshot                              Click to enlarge screenshot                                

Shipboard surveys are now potentially available at head office within hours

The integration to the Fleet Management System facilitates access to the information from shore-side offices and detailed analysis of cruise passengers’ feedback can be managed more efficiently. The survey results can be analysed using a range of criteria: fleet, ship, cruise, itinerary, date and so on.  

Fidelio Cruise’s Comment Card Module is a highly effective and extremely fast solution to the growing challenge of handling customers' feedback and offers scope to customise survey forms, print them on board and analyse the results in a matter of hours. The software is capable of recognising both Optical Mark Recognition (OMR) and Optical Character Recognition (OCR) whilst hand-written comments can be scanned, stored and viewed as required.

Fidelio Cruise's Comment Card Module Features include:

» Generation of personalised surveys;

» Ability to process large numbers of forms in a very short time;

» Opportunity to cut the number of Comment Card analysts;

» Space to store large numbers of historical survey results in a form that lends itself to analysis across a range of different parameters;

» Scope to analyse scanned-in Comment Cards which can be customised and printed on board; 

 » The Module removes all the lengthy manual processing and cuts the margin for error.

 >> FC Modules


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