Fidelio Cruise's Comment Card is one of the Ship's Property Management System stand-alone modules and has been specially designed to facilitate customers' feedback analysis in a less time-consuming and labour-intensive manner. The Guest's Comment Card forms can be scanned either on board or ashore whilst the application facilitates an immediate and accurate reporting of passengers' satisfaction levels.   

Shipboard surveys are now potentially available at head office within hours

The integration to the Fleet Management System facilitates access to the information from shore-side offices and detailed analysis of cruise passengers’ feedback can be managed more efficiently. The survey results can be analysed using a range of criteria: fleet, ship, cruise, itinerary, date and so on.  

Fidelio Cruise’s Comment Card Module is a highly effective and extremely fast solution to the growing challenge of handling customers' feedback and offers scope to customise survey forms, print them on board and analyse the results in a matter of hours. The software is capable of recognising both Optical Mark Recognition (OMR) and Optical Character Recognition (OCR) whilst hand-written comments can be scanned, stored and viewed as required.